SAP Customer Master Usage for Order-to-Cash Processes

Master customer management processes using the SAP customer master as the foundation for the Order-to-Cash process

Ratings 4.56 / 5.00
SAP Customer Master Usage for Order-to-Cash Processes

What You Will Learn!

  • Understand and Map a customer master, both in a business process as well as the SAP ECC Customer Master
  • Access, Navigate, and find any customer data in SAP
  • Create, Change & Display Customer Master data in SAP ECC
  • Differentiate between the different Customer Master Account Groups
  • Manage the customer master in SAP for Order-to-Cash processing
  • Students will be able to analyze and make recomendations on Customer Master usage for optimizing the order-to-cash process
  • Troubleshoot Customer Master changes, incomplete data and more
  • Use the data model that supports the Customer Master for advanced analysis
  • Access, Navigate & Set up the Customer Hierarchy
  • Become a leader on SAP ECC projects involving the customer master
  • Students will be ready to go on to advanced topics like Customer Master Configuration, Customization, Integration & Advanced Analysis

Description

Upon completing this course,

students will have a strong understanding of managing customer data using the SAP customer master application. 


This includes:

  • Understanding how an optimized customer master supports an optimized order-to-cash process, as well as related business processes,

  • Accessing & navigating the many screens and fields in the SAP ECC Customer Master,

  • Understanding where the data comes from and how it's used in the order-to-cash process,

  • Displaying, creating, changing field data and easily tracking changes in the customer master,

  • Business partner setup and usage,

  • Differences between the General Data, Sales Data & Company Code Data,

  • Customer Master reporting & analysis,

  • How to troubleshooting issues such as errors and missing data

  • Many other related topics


Students will also gain good skills at:

  • Mapping customer data, which is critical for topics like engaging in a new SAP project or new business unit rollout.

  • Implementing a customer management business within large and complex organizations.

  • Recognizing different customers types and how to differentiate the process needed for each.


  • How to design an optimal customer master for order-to-cash integration that is accurate and can be managed efficiently.


  • How to understand options for fields related to configuration and how to work with technical personnel to implement changes.

Looking forward to seeing you in the course!

Who Should Attend!

  • Anyone interested in learning more about Customer Management and how it relates to the order-to-cash process
  • Specifically anyone interested in really understanding how to perform the customer management process in SAP and how it integrates so well and completely with the order-to-cash process
  • Business Users, IT staff, Consultants & Students looking to learn about SAP, Customer Master Usage, and Order-to-Cash processes

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Tags

  • Customer Service
  • SAP SD
  • SAP

Subscribers

203

Lectures

57

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